Warranty Policy and Limitations: Water Filtration Systems

Warranty Policy and Limitations 100% Satisfaction Guarantee Return Policy
Warranty Policy and Limitations

Because of the high-quality materials and workmanship that goes into every water filter, filtration, treatment or conditioning system, we confidently extend the following industry-leading, satisfaction-guaranteed warranty on our water system products:

PureMaster™ water systems:
PureMaster systems are backed by the following warranty:
  • 10-year defect-free warranty on materials and workmanship involving the NSF® certified tank and tank head components; and
  • Lifetime prorated warranty on the NSF® certified system media of: 3 years for the V-300; 5 years for the V-500; and 7 years for the V-700 & V-750 (DOP 4/2012 & after).
FluorideMaster™ water systems:
FluorideMaster systems are backed by the following warranty:
  • 10-year defect-free warranty on materials and workmanship involving the tank and tank head components; and
  • Lifetime prorated warranty of 4 years on the system media of the FluorideMaster (DOP 4/2012 & after).
HardnessMaster™:
  • 3-Year defect-free warranty on materials and workmanship.
ArsenicMaster™, MetalMaster™, and all of our other water systems:
  • 1-Year defect-free warranty on materials and workmanship; and
  • Lifetime prorated warranty (based on advertised life of filter).

There are no forms or warranty cards necessary from our customers as warranty registration is automatic and begins on the day our customers receive their product.

100% Satisfaction Guarantee


PureMaster™ V-Series™ Premium Whole House Water Filtration Systems

  • V-300™ :  3yr / 300,000gal capacity
  • V-500™ :  5yr / 500,000gal capacity
  • V-700™ :  7yr / 700,000gal capacity
  • V-750™ :  7yr / 750,000gal capacity

All PureMaster V-Series (V-300, V-500 & V-700) and V-750 Premium Whole House Water Filtration Systems purchases come with our industry-leading, 6-month 100% satisfaction guarantee since we're so confident about their high-quality materials, workmanship, and performance. In fact, if you're not completely satisfied after properly installing and using your PureMaster V-Series (V-300, V-500 & V-700) or V-750 Premium Whole House Water Filtration System, call us within 6 months of delivery, and we'll give you a 100% refund plus pay for return shipping.
Return Policy Details

Equinox Premium Whole House Water Filtration System

  • 3yr / 300,000gal capacity, or
  • 5yr / 500,000gal capacity
CONSUMER NOTICE: Please click on the link below for important warranty update on our Equinox Premium Whole House Water Filtration Systems with 3yr / 300,000gal or 5yr / 400,000gal capacities.
Equinox Premium Whole House System Warranty Update

All Premium Whole House Water Filtration System purchases come with our industry-leading, 6-month 100% satisfaction guarantee since we're so confident about its high-quality materials, workmanship, and performance. In fact, if you're not completely satisfied after properly installing and using your Premium Whole House Water Filtration System, call us within 6 months of delivery, and we'll give you a 100% refund plus pay for return shipping.
Return Policy Details

FluorideMaster™ Whole House Fluoride Water Filtration System

All FluorideMaster purchases come with an industry-leading, 100% satisfaction guarantee of 6 months since we're so confident about its high-quality materials, workmanship, and performance. In fact, if you're not completely satisfied after properly installing and using your FluorideMaster system, call us within 6 months of delivery, and we'll give you a 100% refund plus pay for return shipping.
Return Policy Details

ArsenicMaster™ Whole House Water Filtration System

All ArsenicMaster purchases come with an industry-leading, 100% satisfaction guarantee of 6 months since we're so confident about its high-quality materials, workmanship, and performance. In fact, if you're not completely satisfied after properly installing and using your ArsenicMaster system, call us within 6 months of delivery, and we'll give you a 100% refund plus pay for return shipping.
Return Policy Details

MetalMaster™ Whole House Water Filtration System

All MetalMaster purchases come with an industry-leading, 100% satisfaction guarantee of 6 months since we're so confident about its high-quality materials, workmanship, and performance. In fact, if you're not completely satisfied after properly installing and using your MetalMaster system, call us within 6 months of delivery, and we'll give you a 100% refund plus pay for return shipping.
Return Policy Details

HardnessMaster™ Electronic Water Conditioner

All HardnessMaster purchases come with an industry-leading, 100% satisfaction guarantee of 6 months since we're so confident about its high-quality materials, workmanship, and performance. In fact, if you're not completely satisfied after properly installing and using your HardnessMaster system, call us within 6 months of delivery, and we'll give you a 100% refund plus pay for return shipping.

Disclaimer:
Since our 6-month 100% satisfaction guarantee also includes a performance guarantee, we respectfully require our customers to properly install and use the HardnessMaster™ for at least ninety (90) days before returns may be authorized. This is to ensure customer satisfaction regarding the HardnessMaster water conditioning system performance, which often requires considerable descaling (i.e., gradual reduction of existing limescale buildup) from the piping system and water appliances (i.e., water heater, dishwasher, etc.). It is also important to understand that the HardnessMaster does not remove beneficial minerals such as calcium and magnesium from your source water, and it does not address iron-related water conditions.
Return Policy Details

All other Water Filtration, Treatment & Conditioning Systems

All other systems come with a 100% satisfaction guarantee of one (1) month. If you're not completely satisfied with your system, call us within one (1) month of delivery, and we'll give you a 100% refund.
Return Policy Details


Return Policy

No product may be returned directly to Vitasalus/Equinox Products without first contacting a Vitasalus/Equinox Products Customer Service Representative for a Return Material Authorization (RMA) number. If it is determined that the product may be defective, you will be given an RMA number and instructions for product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense.

For returns that don't qualify for our 100% satisfaction guarantee due to improper installation, improper use and/or neglectful damage, a restocking fee/charge of 15% will be assessed within 30 days, 30% within 60 days, and no refund/credit after 60 days unless stated otherwise for water filtration units, otherwise, NO EXCEPTIONS. After a RMA has been issued by a Vitasalus/Equinox Products Customer Service Representative, product must be returned freight pre-paid, in original unopened box(s) and in resale condition.

Vitasalus/Equinox Products will recommend an overall water filtration, treatment, and/or conditioning system solution based upon all the information we receive via email, fax and verbally by the customer. We cannot and will not be responsible for a recommended solution that falls short resulting from lack of information/disclosure by the customer. Our representatives base all product recommendations on information provided by our customers; if other conditions (i.e., water, installation space, power, water pressure, etc.) exist which were not prior disclosed, then additional/other products may be required to make the overall solution successful. However, as always, we are committed to positively work with the customer to help remedy any troubled solution by providing the customer with the most effective and affordable options available.

Under no circumstances will Vitasalus/Equinox Products financially cover or beresponsible for any service, 100% satisfaction guarantee or warranties that has resulted from improper application, poor handling, neglectful damage, set-up, installation, start-up procedure and/or lack of thorough follow through of installation procedures found on or with the unit and in any service guides, product manuals and/or related website pages.

The Vitasalus/Equinox Products PureMaster™ V-Series™ (V-300™, V-500™, V-700™) Premium Whole House Water Filtration System utilizes high-grade NSF® certified water filtration media and components/parts/materials (per NSF/ANSI Standard 61) and tank (per NSF/ANSI Standard 44).

For certification and supplier verification information pertaining to the GAC media, PVC plastic riser and connector material, and tank used to produce the main system, please contact Robert Cloutier of the Vitasalus/Equinox Products R&D Division at 248-585-8815.

  NSF® is a registered trademark of NSF International. For more information, please visit http://www.nsf.org.

HardnessMaster™, PureMaster™ V-Series™, PureMaster™ V-300™, PureMaster™ V-500™, PureMaster™ V-700™, V-300™, V-500™, V-700™, PureMaster V-750™, V-750™, FluorideMaster™, MetalMaster™, ArsenicMaster™ and Vitasalus™ are trademarks owned by Vitasalus, Inc.(formerly Equinox Products, LLC).