Earth Weave: Warranty & Return Policy

We insure Earth Weave Carpeting and Rugs with the following Warranty:

Warranty

These products carry a manufacturing defect warranty and are guaranteed to be free of manufacturing defects for a period of five years. Matting, crushing, soiling, staining or any other changes in appearance are not considered manufacturing defects and are excluded from this warranty. No warranty is made as to individual reactions, physical or otherwise, regarding the carpet and its effects.

WARRANTY SERVICE IS AVAILABLE BY CALLING VITASALUS FOR A WRA NUMBER BEFORE RETURN. NUMBER MUST BE ON THE OUTSIDE OF POSTAGE PREPAID BOX, WITH PROOF OF PURCHASE.

(Note: There are no forms or warranty cards necessary from our customers as warranty registration is automatic and begins on the day our customers receive their product.)

Return Policy

No product may be returned directly to Vitasalus/Equinox Products without first contacting a Vitasalus/Equinox Products Customer Service Representative for a Return Material Authorization (RMA) number. If it is determined that the product may be defective, you will be given an RMA number and instructions for product return. An unauthorized return, i.e., one for which an RMA number has not been issued, will be returned to you at your expense.

For all returns, including returns that do not qualify for our 100% Satisfaction Guarantee, a restocking fee of 15% will be assessed within 30 days, 30% within 60 days and no refunds will be issued after 60 days. NO EXCEPTIONS. After the RMA number has been issued by the Vitasalus Returns Department, product must be returned freight pre-paid, in original unopened packaging and in resale condition. Customer is responsible for all Shipping Costs incurred. If you received free shipping on the items you are returning, you are responsible for the initial shipping costs and they will be deducted from your final overall credit.

Vitasalus/Equinox Products will recommend an overall carpet solution based upon all the information we receive via email, fax and verbally by the customer. We cannot and will not be responsible for a recommended solution that falls short resulting from lack of information/disclosure by the customer. Our representatives base all product recommendations on information provided by our customers; if other conditions exist which were not prior disclosed, then additional/other products may be required to make the overall solution successful. However, as always, we are committed to positively work with the customer to help remedy any troubled solution by providing the customer with the most effective and affordable options available.

Under no circumstances will Vitasalus/Equinox Products financially cover or be responsible for any service, 100% satisfaction guarantee or warranties that has resulted from improper application, poor handling, neglectful damage, set-up, installation, start-up procedure and/or lack of thorough follow-through of installation procedures found on or with the carpet and in any service guides, product manuals and/or related website pages.

See Earth Weave Wool Carpeting & Rugs styles and colors available.